BT says people in Kent can call 999 ‘as normal’ after national landline fault
BT has said people can now call 999 as normal after emergency services warned the public about a national landline fault stopping calls from connecting. The Kent Police was the first to take to social media this morning (June 25) to inform people of the issue impacting their services.
Emergency services across the county experienced similar issues today including Kent Fire and Rescue Service (KFRS) and the South East Coast Ambulance Service (SECAmb). People were told to call 101 in an emergency.
At around 9.30am, Kent Police told the public to call 101 in an emergency “until further notice” because the national fault meant 999 calls were not connecting. That advice has since changed.
Shortly before 10am, a police spokesperson said: “A national technical issue impacted 999 calls to a number of police forces earlier today. Please still dial 999 in an emergency, however if you can’t get through on 999 call 101 in an emergency.
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“Please only call in an emergency and make non-emergency reports through out website.” SECAmb has also said that while the service is taking 999 calls, those unable to get through need to call 111.
An ambulance spokesperson said: “We are aware that nationally BT’s 999 call system is experiencing some issues. We are now taking 999 calls.
“However, if you are unable to get through to us via 999, please call 111. If your call is not urgent, visit NHS111 online first. Thanks for you support and patience.”
KFRS was also experiencing similar issues. In a statement posted on Facebook, the service said: “Due to a national fault which is impacting a number of emergency services, some 999 calls are not connecting. If you are unable to get through to us to report an emergency, please call 101.
“We’ll keep you updated on the situation. Please share this advice with anyone who might not have access to social media. Thank you.”
But shortly after 10am, a BT spokesperson said: “Early this morning we experienced a problem with the 999 service. The situation is fast-moving as we fix the problem and our back up platform is now working – so people should call 999 as usual. We will provide updates as the issue is resolved.”
The warning came as parts of the county are set to reach highs of 30C today. A yellow heat health alert has been issued for Kent by the government’s UK Health Security Agency.
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