Crewe bank customers hit out at ‘outrage’ closure as reopening pushed back | Local News | News

Crewe bank customers have hit out at a branch’s sudden temporary closure claiming they did not receive any notification – with its reopening pushed back.

Lloyds Bank, Victoria Street, temporarily closed at 2pm on Friday 12 May – allowing major renovation works to take place inside.

Crewe Lloyds customers have been redirected to the bank’s Northwich High Street store for exactly one month – with the store pushed back to reopen at 9am on Monday 12 June.

Lloyds Bank, Victoria Street, temporarily closed at 2pm on Friday 12 May – allowing major renovation works to take place inside (Ryan Parker).

Many customers have been caught out by the Lloyds Bank’s temporary closure – claiming they did not receive any notification for it.

South Cheshire woman, Jan Roberts, said: “I did catch something on Crewe Nub News but wasn’t sure exactly when. There was no letter in the post which I would expect.

“I live in Nantwich where there was a branch in the town centre for many years.

“I have remained loyal, despite needing to travel into Crewe stumping up the fuel and parking costs.

“Last Friday (June 2), I had a wasted trip to find it closed. And to suggest driving all the way to Northwich is an outrage.”

Currently, the windows at Lloyds Bank in Crewe are covered up with temporary closure notice placed in the window (Ryan Parker).

Ms Roberts, a customer of the former Crewe Lloyds branch on Market Street, believed she shouldn’t have to get closure updates from the local media.

She added: “I’ve banked with Lloyds for many years and shouldn’t have to get updates from media.

“Big thanks to Crewe Nub News for trying to keep local people in the loop.” 

An elderly gentleman and another customer were equally put out by the temporary closure.

The pensioner in his 80s, told Nub News: “This closure upsetting. I didn’t know anything about this.” 

Lloyd Bank’s Crewe reopening has been pushed back to 9am on Monday 12 June (Ryan Parker).

Currently, the windows at Lloyds Bank in Crewe are covered up with temporary closure notice placed in the window.

Lloyds confirmed it had notified customers of its temporary closure through posters in branch – but not personally via letter, text or email.

A Lloyds Bank spokesperson said: “Our Crewe branch is currently closed for refurbishment and is due to re-open later this month.

“We let customers know about the upcoming refurbishment through posters in branch, which were on display from early May.

Lloyds confirmed it had notified customers of its temporary closure through posters in branch – but not personally via letter, text or email (Ryan Parker).

“A notice remains in our branch window to keep customers up to date.”

The reopening of Lloyds Bank was originally set for 8am on Thursday 8 June – this has been pushed back another four days.

READ MORE: ‘Fantastic’ free health and wellbeing activities set to start in parks across Crewe.

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